Henry's makes sure you get professional quality service for the wide range of products we sell. Manufacturer warranty repairs are sent to the appropriate authorized repair vendor, while non-warranty repair work is done by one of Henry's approved service providers. No repair work is done in-house and there are no repair technicians on staff at any Henry's location. Turnaround time varies with the nature of the repair, usually averaging between 4-8 weeks. This timing is dependent on the availability of parts. Repair times cannot be guaranteed.
Frequently Asked Questions
What about repairs done while product is under manufacturer warranty?
Henry's sends all manufacturer warranty repairs to authorized repair vendors. The bill of sale – and only the bill of sale, not a credit card receipt – is required for all manufacturer warranty repairs. Please be aware that most manufacturer warranties are valid only on goods purchased in Canada. For more details refer to the warranty information provided with your equipment or the manufacturer's website.
Common Issues that are not covered by Manufacturer's warranty or Henry's Extended Life Plan include:
- Shutter use beyond manufacturer's estimated shutter count estimation
- Lens calibration
- Sensor/Lens Cleaning
Any signs of external damage including the following void the manufacturer warranty and the Henry's Extended Life Plan:
- Damaged LCDs
- Bent Pins
- Misaligned Lenses
- Sand damage
- Impact damage
- Water/liquid damage/corrosion
- Broken battery/card doors/memory card ejection
- Broken shutter buttons
- Saltwater damage on waterproof camera seals
- Damaged housing on POV cameras
Henry's will not send units with external damage to a repair vendor for a manufacturer warranty repair. Note: cleaning is not covered by manufacturer warranty.
What about repairs covered by Henry's Extended Life Plan (HELP)?
If you purchased a Henry's Extended Life Plan please be sure to bring in your bill of sale along with the unit needing repair. HELP is an extension of a manufacturer's warranty so any condition that a manufacturer warranty will cover, HELP will cover. Similarly any condition that voids a manufacturer warranty (see above) voids HELP. HELP customers will receive a 20% discount on the repair cost if the unit is sent in for repair through Henry's. HELP repairs taken directly to a repair vendor are not eligible for this 20% discount.
How much do non-warranty repairs cost?
Pricing can vary based on the brand, nature of repair, and labour requirements with pricing beginning at $250.
What is the average turnaround time for repairs?
Repair times average 4-8 weeks. Parts shortages and other circumstances can cause delays that are beyond Henry's control. Henry's cannot guarantee repair times, but every effort is made to ensure that repairs are done as quickly as possible.
Where do I drop off my camera?
You can bring your camera to any Henry's retail location. Click here to find a location near you.
Can I mail or courier my camera to Henry's for repair?
If you live out of area, and you prefer to ship the product to a Henry's location, click here to find a store near you to send them a message.
Please be sure to include your name, address, phone number, email address and proof of purchase (if the repair is covered by manufacturer warranty, HELP, or Henry's Used Warranty), as well as a detailed description of the problem.
Who pays for shipping?
If you need to send your device to us for repair, you don't have to worry about the shipping costs. Whether your device is still under warranty or not, we will cover the fees for both ways.
Are there any cameras Henry's does not service?
Yes, there are numerous older brands for which there are no longer parts. If in doubt please contact your local Henry's retail location. Click here to find a store near you.