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Exchange & Return Policy
Henry's offers a 15-day refund and/or exchange for most merchandise. All items considered for refund or exchange must be returned in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials. After 15 days, all merchandise is considered used and may be considered for trade-in purposes only.
All returns are subject to inspection and return approval by a Henry's Manager.
Upon approval of a return the following conditions must be met prior to a refund or exchange:
- The item must be accompanied by the original receipt (not a copy).
- The total will be refunded by your original method of payment or a Henry's Gift Card.
- If refunded by credit card or debit, the original cardholder must be present. Debit refunds exceeding $2,500 will be refunded in the form of a company cheque which will be processed within 5 business days.
- Cash purchases totaling more than $200.00 must be refunded in the form of a company cheque which will be processed within 5 business days, or to a Henry's gift card.
Henry's does not accept for refund or exchange the following products:
- Gift Cards
- Open Software (seal is broken)
- Open computers and related peripherals
- Open Memory Cards
- Non-stocked special order items
- Film
- Chemistry
- Batteries
- Bulbs
- Paper
- Ink cartridges and opened printers
- Henry's Photo Centre products
Drone Return Policy
- Only unopened drones or drones that qualify as DOA can be returned for exchange or refund within 15 days of purchase.
- DOA is defined as a brand new unit that will not turn on or does not function pre-flight. Please click here for details.
Final Sale Items
Refunds or exchanges are not available on Final Sale Items, unless it can be proven that the item will not turn on, or does not function (DOA) at the time of receipt by the customer. Unless otherwise marked by a "Final Sale Item" tag or other similar marking, a product or service shall be identified as a Final Sale Item at the point of sale and prior to the completion of the sale. Items that qualify as DOA can be returned for exchange or refund within 15 days of purchase, applicable to Henry's standard 15-day Exchange and Return Policy.
Henry's reserves the right to charge a restocking fee for missing or damaged merchandise, parts and packaging.
If Henry's Management determines that an item is returnable but does not meet all Henry's guidelines, Henry's reserves the right to charge a restocking fee. The fee charged may vary according to the item's condition, the state of the item's packaging and the item value. Henry's reserves the right to refuse the refund of any product that does not meet these criteria.
Henry's gift cards cannot be redeemed for cash.
This Return Policy does not apply to goods purchased via online auction.
All other items eligible for return can be brought directly to any Henry's retail location.
Only purchases made online can be shipped to Henry's by mail for return (shipping information is noted below). Please contact Henry's by e-mail (info@henrys.com) or phone (1-800-461-7960) prior to shipping goods. Your shipment will be checked upon receipt. Any missing or damaged merchandise, parts or packaging will be reported to you within 10 days of Henry's receipt and an appropriate restocking charge applied. Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error. The shipping address for returned items is:
Henry's - Returns
119 Church St.
Toronto, ON
M5C 2G5
Canada
Henry's Learning Lab In Class Policies
Advanced notice is required for any course rebooking and/or refund request. Special events are final sale. Different terms and conditions may apply to different courses.
Henry's Learning Lab Online Subscription Refund Policy:
Henry's Learning Lab Online Subscription purchases are eligible for a full refund in accordance with the following terms:
- Henry's Learning Lab Online All Access Pass Subscription purchases are eligible for a full refund for a period of 15 days from the subscription activation date.
- Henry's Learning Lab Online Course Bundle Subscription purchases are eligible for a full refund for a period of 15 days from the subscription activation date.
- Henry's Learning Lab Online Single Course purchases are final sale and non-refundable.
Please contact learninglab@henrys.com to submit a request for refund.
The terms and conditions of Henry's Exchange and Return Policy are subject to change without notice.
