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Protect your purchase and enjoy it longer!

Extended the life of your new or used gear, and leave the worrying to us. An extended life plan can pay for itself after 1 repair! Our plan includes:

100% Parts & Labour Covered

In the event that your gear is deemed to be defective, the repair or replacement parts and labour will be 100% covered throughout your H.E.L.P term.*
*See Terms & Conditions for full details.

Anti-Lemon Protection

If your product requires more than two repairs for any problem covered under the manufacturer's warranty, we will replace it over the counter with a comparable model of like kind and quality. Most warranties tend to offer replacement after THREE repairs for the SAME problem – and not over the counter.

Fully Adiministered by Henry's

H.E.L.P is managed and designed by our industry experts. With H.E.L.P., you never have to consult a third party company for approval or repairs. H.E.L.P. was created with our customers in mind and we stand behind supporting them, which is why Henry's has been in business in Canada for over a century.

Global Coverage

We can help you find an authorized service centre anywhere in the world. Please contact your local Henry's store for assistance. Wherever life takes you and your equipment, we've got you covered.

30 Day Exchange for Defects

If your product develops a defect within the first 30 days, we'll simply replace it over the counter so you can get back to enjoying your gear right away.

100% Transferrable

H.E.L.P. stays with the product, even if you sell it to a new owner, protecting your gear's resale value.

20% Off At-Fault Repairs

If your product needs repair due to external damage (water, sand or impact damage), H.E.L.P. reduces the cost of the repair by 20%.

Available in 2 or 3 Year Plans

Henry's offers both 2 and 3 year HELP plans to ensure that you get the level of protection you think is best for your new purchase.

30 Day Price Protection

HELP extends our Price Protection policy for up to 30 days. You'll always get the best product at the best price.

Life Plans Extend the Manufacturer's Warranty for Longer Coverage!

HELP adds benefits from the date of purchase, plus adds years of coverage to the manufacturer's warranty.
HELP extends the manufacturer's warranty, instead of replacing it like other retailers.

Example based on a 3 year life plan. 2 year plan also available.


What our Customers are Saying About HELP



General Inquiries and Frequently Asked Questions

For general inquiries contact Henry's Service Department at 1-877-898-7880 (toll free in Canada and United States), or via email at repairs@henrys.com.


What do I do if my product requires service?

Bring it to the nearest Henry's location or take it directly to an Authorized Service Centre. To find the nearest Authorized Service Centre consult the product manufacturer's website. All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henry's Service Department.

What do I do if my equipment breaks down while I'm outside of Canada?

Bring your equipment to the nearest Authorized Service Centre. To find the nearest Authorized Service Centre consult the product manufacturer's website. In some cases, particularly if you are outside of Canada or the United States an estimate has to be obtained and e-mailed to repairs@henrys.com for approval prior to any work commencing. Once approval has been given and proof of payment provided a reimbursement will follow via credit card.

Do I need any paperwork to have my product repaired under Henry's Extended Help Plan?

A copy of your original bill of sale is all you need for coverage.

What if my product requires regular maintenance and cleaning?

Henry's Extended Life Plan does not cover regular maintenance and cleaning. Refer to owner's manual for recommended procedures.

What if my product is dropped, exposed to sand/water, or subject to any damage that voids a manufacturers' warranty?

Henry's Extended Life Plan will not cover the cost of repairing your product under these circumstances, but if your unit is sent in for a repair through Henry's you will receive a 20% discount off the cost of the repair.

How can I contact Henry's Service Department?

You can contact Henry's Service Department by phone: 905-760-5607 or 1-877-898-7880, or by email: repairs@henrys.com.


Terms and Conditions

Henry's Inc. ("Henry's") agrees with the owner of the new product stated on the purchaser's invoice to extend the Manufacturer's Warranty on the same terms and conditions, for a period of two (2) or three (3) years, subject to a maximum aggregate term of ten (10) years, upon the conditions listed below. Henry's agrees with the owner of the used product on the purchaser's invoice to extend the Henry's Used Warranty for a period of two (2) or three (3) years, upon the conditions or listed below. You, the owner of a new or used product (the "Owner") agree that:

  1. The Henry's Extended Life Plan (the "Plan") is transferrable free of charge to a new Owner for the balance of time left on the Plan. The new Owner must produce the original receipt to be eligible for coverage under the Plan.
  2. The Plan starts from the original date of purchase set out on the date of invoice.
  3. This Plan is valid worldwide. We reserve the right to require the Owner to return the product to Henry's if no authorized service centre is available to inspect or repair the product.
  4. Serial number on product must be visible and not altered in any way or removed.

Along with the wording of the Manufacturer's Warranty, the following conditions will apply:

  • This plan does not cover repairs due to improper or abusive use of the product, liquid damage, bent pins, damage as a result of impact, exposure to weather conditions, sand or foreign objects found inside the project.
  • Henry's is not responsible for any accessories, bulbs, inks, cables, batteries, cords, tapes, film, cartridges, inks, ribbons, diskettes, media cards or any add-on devices or recordable media products or related products when an item is sent for repairs or replacement, except those covered under the Manufacturer's Warranty.
  • Replacement of batteries, bulbs, ink, film, filters, fuses, cartridges, ribbons, inks, recordable media products, ink waste pads or any other products with a pre-determined life expectancy are excluded.
  • Cleaning, general check and clean, maintenance including grips and repairs due to deterioration of product appearance are excluded.
  • External adjustments, use of off-brand parts and supplies, and damage resulting from failure to perform manufacturer's recommended maintenance are excluded.
  • Data recovery is excluded. All data must be backed up by the customer prior to Henry's issuing a replacement or repair.
  • The Plan covers parts and labour only and does not include phone or email support.
  • The Owner agrees that Henry's is not responsible for any indirect, consequential damage (including damage for lost profit, business interruption, loss of data and the like) related to the repair or replacement of the product.
  • The Owner releases Henry's, Henry's employees and its' affiliates from all liabilities due to damage to the product, replacement of the product or injury to any person that is not due to the fault or negligence of Henry's.
  • In the event that replacement parts become unavailable during the term of this contract or if costs of repairing the product is, in Henry's sole opinion, disproportionate with its value Henry's reserves the right to exchange the product with a comparable model (of like kind and quality).
  • The maximum liability of this Plan shall not exceed the original purchase price of the product.
  • Henry's has the right to determine the replacement product. If the cost of the replacement product is less than the original product's purchase price, a refund or credit will not be offered for the difference. Any variance between the original purchase and replacement model cannot be carried forward to another purchase.
  • If, during the HELP warranty period, your product requires repair more than two times for any problem, it may be exchanged for a comparable model in Henry's sole opinion. A repair caused by external damage or sent back "No Fault Found" does not count towards a lemon replacement. Proof of prior repairs must be presented to qualify for a lemon replacement.
  • Used Products covered under HELP: If a used product covered by HELP warranty is repaired more than two times for any problem, Henry's will attempt to replace the product with a used product of like kind and quality. In the event that a used replacement product is not available, the customer will be issued a Henry's Gift Card not to exceed the original purchase price. Maximum liability shall not exceed the original purchase price of the product. A new product will not be offered as a replacement for a Used product.
  • Replacement of the covered product will, during the duration of the plan, fulfill this agreement in its entirety and will discharge all further obligations under the Plan.
  • The Plan is void if product is serviced or repaired by an unauthorized service centre. If a product is sent in for servicing and, after examining the product, the necessary repairs are not covered by the terms and conditions of the Plan, or if no defects are found, the Owner will be responsible for all costs incurred.
  • Shipping, Duty, Brokerage costs and Environmental Fees are not covered by the Plan and are payable by the Owner.
  • Customer information is used to process your warranty registration and for after sales support. View our privacy policy.

This agreement sets forth the entire contract between parties and no representation, promise or condition not set out herein shall be part of this agreement. This agreement shall by governed in accordance with the laws of the province of Ontario and the laws of Canada applicable therein. This extended service plan is provided by Henry's Inc.

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