Skip to Content

Home > Customer Care

Customer Care

Need Help? Questions about your order?

If you need assistance while placing an order or have any questions, please reach out to us! We're eager to help with qualified knowledge of everything photography!

Contact Us by Phone

If you have any questions, require information or would like to speak to a salesperson, please call our Canadian Customer Service team at:

Toll-free: 1 - 800 - 461 - 7960

Canadian Call Centre Hours

Monday - Friday: 9:00am - 6:00pm EST

For calls outside of our Call Centre Hours, please leave a voice mail and we will return your call as soon as possible.

Contact Us by Email

Sponsorship / Charitable Donation Requests:

Contact Us by Mail

Henry's Camera
119 Church Street
Toronto, Ontario
M5C 2G5

Contact Us by Fax

Fax (Local): 416 - 868 - 4951
Toll-free: 1 - 800 - 645 - 6431

Henry's Store Locations

See our Store Locator to find a Henry’s near you. We have locations in Ontario, Manitoba, and Nova Scotia.

Henry's Rentals

As of May 29th, 2017, Henry's no longer offers rental products as a service. Find out more.

Henry's Learning Lab

For more information on Henry's Learning Lab visit or contact your local store. For a list of all Henry's Learning Lab locations please click here.

Online Photo Printing - Technical Support

Technical Support - Using the website, uploading photos, creating gifts, placing an order and other technical questions. Please call 1-877-500-7875, email or use Live Help.

Online and In-Store Photo Printing - Order Information

Product inquiries, pricing, billing and order information
Call your local store for details. See our Store Locator to find a Henry's near you.

Video Transfers, Passport Photos and Image Recovery

Product inquiries, pricing and order information
Call your local store for details. See our Store Locator to find a Henry's near you.

Website Help

Lost / Forgot Password

If you are having difficulties remembering your password, click here or click the "Forgot your password?" link on the account log in page, enter your email address where required, and a new password will be sent to you. For security, you should change the password to your account as soon as you log in.

Edit Your Account

Log in to your account using the email address and password you entered when first creating your account. Once you're logged in, you will be able to update your shipping/billing address, contact information, check your order status, view your Wish List and more.

Email Newsletter Signup

Want to be notified of the latest gear, the coolest products, sales, promotions and in-store events? Sign up for Henry's eNewsletter at

If you need to change the email address that we send eNewsletters to, let us know by emailing us at

If, for any reason, you decide you no longer wish to receive Henry's eNewsletter, an "unsubscribe" link can be found at the bottom of every eNewsletter that we send out. Click the link and you will automatically be removed from our emailing list. You can also email us at Should you ever wish to re-subscribe, let us know and we will be more than happy to let you know about new products.

Back top top Skip to Navigation