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Henry's 3DR Drone Return Policy and Warranty Information

3DR is committed to delivering the best possible user experience with its products and services. 3DR is so confident that you'll enjoy your Solo, it comes with a 30-day satisfaction money-back guarantee.

For further information see: http://3drobotics.com/support/

Keep the box and packaging material in case you want to take advantage of 3DR's 30 day money-back guarantee or your drone needs repair.


Technical Support and Repairs

Customers must contact 3DR directly for all technical support issues, returns and repairs. A Return Merchandise Authorization number must be obtained before Henry’s will process any returns or repairs.

Phone: 1-855-982-2898 or 1-858-225-1414
Phone Support Hours: Monday through Friday, 8 am to 5 pm PST
Email: help@3dr.com


Liability Disclaimer

Henry's is not responsible for any damage, injury, or warranty claim that occurs with or in connection with any drone models or brands we sell. These systems require careful training and preparation to use safely. Do not use a drone if you are not properly trained or qualified. Henry's does not assume responsibility for any loss, damage, or injury due to the use or misuse of a drone. Please be aware that the purchaser/operator/pilot assumes all liability and is responsible for:

  • Damages to property and persons from the equipment.
  • Improper use of the equipment.
  • Any indirect or consequential damage related to the use of a drone.
  • Ensuring proper configuration, including Wi-Fi configuration, and maintenance of the equipment.
  • Complying to all local and federal laws which may regulate the use of drones in your area.

Transport Canada Regulations

It is important to read and abide by Transport Canada's regulations - Click here to download them in PDF format. For additional information on Transport Canada's rules and to find out if it is necessary to submit an exemption form visit tc.gc.ca/safetyfirst.

Let Henry's Help You Learn How to Fly Your Drone

  • Visit www.learninglab.ca to see if Henry's Learning Lab has a drone course at a Henry's location near you.
  • Sign up for Henry's Learning Lab All Access Pass to explore online drone courses. See henrys.com/learninglab for additional information.
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