Exchange and Return Policy
Extended Holiday Return & Exchange Period
*Holiday gifts purchased November 14th onward, will have an extended return and exchange period until January 11, 2017. Returns / exchanges will not be accepted on November 25th and December 26th.
Henry's offers a 15-day refund and/or exchange for most merchandise. All items considered for refund or exchange must be returned in "as new" condition, free of visible marks, scratches or defects, and complete with all components and packaging materials. After 15 days, all merchandise is considered used and may be considered for trade-in purposes only.
All returns are subject to inspection and return approval by a Henry's Manager.
Upon approval of a return the following conditions must be met prior to a refund or exchange:
- The item must be accompanied by the original receipt (not a copy).
- The total will be refunded by your original method of payment or a Henry's Gift Card.
- If refunded by credit card or debit, the original cardholder must be present. Debit refunds exceeding $1,000 will be refunded in the form of a company cheque which will be processed within 5 business days.
- Cash purchases totaling more than $200.00 must be refunded to a credit card, debit card or Henry's Gift Card.
Henry's does not accept for refund or exchange the following products:
- Gift Cards
- Open Software (seal is broken)
- Open computers and related peripherals
- Open Memory Cards
- Non-stocked special order items
- UAVs (unmanned aerial vehicles, drones or flying cameras)
- Ink cartridges and opened printers
Drones (unmanned aerial vehicles, UAVs or flying cameras) are exempt from Henry's regular exchange and return policy. Please click here for details.
Henry's reserves the right to charge a restocking fee for missing or damaged merchandise, parts and packaging.
If Henry's Management determines that an item is returnable but does not meet all Henry's guidelines, Henry's reserves the right to charge a restocking fee. The fee charged may vary according to the item's condition, the state of the item's packaging and the item value. Henry's reserves the right to refuse the refund of any product that does not meet these criteria.
Henry's gift cards cannot be redeemed for cash.
This Return Policy does not apply to goods purchased via online auction.
All other items eligible for return can be brought directly to any Henry's retail location.
Only purchases made online can be shipped to Henry's by mail for return (shipping information is noted below). Please contact Henry's by e-mail (email@example.com) or phone (1-800-461-7960) prior to shipping goods. Your shipment will be checked upon receipt. Any missing or damaged merchandise, parts or packaging will be reported to you within 10 days of Henry's receipt and an appropriate restocking charge applied. Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error. The shipping address for returned items is:
Henry's - Returns
119 Church St.
Henry's Learning Lab In Class Policies
Advanced notice is required for any course rebooking and/or refund request. Special events are final sale. Different terms and conditions may apply to different courses. For complete policy details, please visit our website at www.schoolofimaging.ca/policies.
Henry's Learning Lab Online Subscription Refund Policy:
Henry's Learning Lab Online Subscription purchases are eligible for a full refund in accordance with the following terms:
- Henry's Learning Lab Online All Access Pass Subscription purchases are eligible for a full refund for a period of 15 days from the subscription activation date.
- Henry's Learning Lab Online Course Bundle Subscription purchases are eligible for a full refund for a period of 15 days from the subscription activation date.
- Henry's Learning Lab Online Single Course purchases are final sale and non-refundable.
Please contact firstname.lastname@example.org to submit a request for refund.
The terms and conditions of Henry's Exchange and Return Policy are subject to change without notice.