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Henry's Price Promise

At Henry's we pride ourselves on delivering great value for money. While we know we will always beat our competitors on advice, selection and expertise sometimes our competitors try to beat us on price. So, if you find a better price come in and give us a chance to either match it or put together a package that is a better value. And remember that all cameras sold by Henry's come with a Canadian warranty.

When you buy from Henry's you will never overspend because we will always make sure that you have the right gear for your needs, nothing more, nothing less.

Henry's Commitment

  • Great Selection
  • Expert Service
  • Price Promise
  • HELP Extended Service Plan
  • Trade-in Program
  • Half-Back Guarantee

Terms and Condition of Henry's Price Promise and Frequently Asked Questions


What are the terms and conditions of Henry's Price Promise?

Henry's guarantees that if within 15 days of purchase (30 days with purchase of Henry's Extended Life Plan) you find a current lower advertised price at an Authorized Canadian Retailer, or if Henry's advertises the product at a lower price within the stated time frame, Henry's will refund the value of the difference either by original method of payment, or a Henry's gift card.

To qualify for Henry's Price Promise, the competitor must have the item in stock and it must be the same make and model, new, factory complete, sealed and come with a Canadian manufacturer's warranty. For online competitors the product must be available for purchase in Canada, advertised in Canadian dollars and come with a Canadian manufacturer's warranty. Henry's reserves the right to verify the location, the availability of an item and the competitor's price.

Henry's Price Promise does not apply to the following: refurbished goods, restricted offers, constrained items, limited or minimum quantity and/or time offers, close-outs or liquidations, special educational pricing, exclusive mail orders, bonus offers, coupons, premiums, online auctions, advertising errors or misprints and Boxing Week, Black Friday and Cyber Monday pricing. Competitors' pricing will be adjusted for any applicable fees, taxes or other charges such as environmental handling fees, shipping and membership fees.

The terms and conditions of Henry's Price Promise are subject to change without notice.

How do I take advantage of Henry's Price Promise?

For in store purchases, provide the product details, name and location of the competitor and the current advertised price. Once a sales associate has verified availability and pricing, Henry's will match the competitor's price. If the item was purchased within 15 days (30 days if purchased with Henry's Extended Life Plan) bring your original receipt to the nearest Henry's location and Henry's will refund the difference either by original method of payment, or a Henry's gift card. Requests for a price match must be made within 15 days (30 days if item was purchased with Henry's Extended Life Plan) of original purchase date.

For online purchases, either visit your nearest Henry's location, contact info@henrys.com, or call 1-800-461-7960 and provide the following information: the product details, the name and location of the competitor, the current advertised price and a link to the online price you would like Henry's to match. Once availability and pricing have been verified, Henry's will match the competitor's price and refund the difference either by original method of payment, or a Henry's gift card. Requests for a price match must be made within 15 days (30 days if item was purchased with Henry's Extended Life Plan) of original purchase date.

Do I need my original receipt for a price adjustment on a purchase?

Yes, if requesting a price match from a Henry's retail location, you will need to present your original receipt.

Will Henry's match the additional discount provided by a competitors' private label credit/debit card?

Some competitors offer discounts if payment is made with a private label credit/debit card. Henry's price matches our competitors' advertised prices. Henry's does not price match discounts associated with private label credit/debit cards.

Will Henry's offer a price match if the competitor does not have the item in stock or has limited quantities of the product?

If the item is out of stock, or is advertised as being in limited supply, Henry's will not offer a price match. Likewise, if Henry's has a product that is advertised as being in limited supply it will not be eligible for price matching.

How do Shipping, EHFs and membership fees, impact Henry's Price Promise?

Shipping charges, EHFs and membership fees are included in determining the final price used for a price match. For example, if a competitor advertises a price that is $10 less than Henry's, but charges $25 for delivery while Henry's charges no shipping fee, the competitor's price will be higher and therefore not eligible for a price match.

Does Henry's match prices from competitors who do not have a retail location in Canada?

Henry's Price Promise covers current advertised prices from Canadian online competitors who do not have a retail location in Canada. However, the product in question must be available for purchase in Canada, advertised in Canadian dollars and include a Canadian warranty.

Does Henrys match prices advertised by competitors who are not Authorized Canadian Retailers?

No, Henry's does not offer a price match on goods sold by competitors who are not Authorized Canadian Retailers.

SOI - Point Pelee

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