Henry's Extended Life Plan

The ultimate protection for your new Photo, Video or Digital Equipment - Now with new improved features!!!

Protect your investment with Henry's Extended Life Plan. HELP is designed to let you get the most from your equipment purchase for years to come. You now have a choice of extending the Manufacturer's warranty for a period of two or three years on all new imaging products, and the Henry's 90 day used warranty for a period of two or three years on all used imaging products. The HELP plan is available to all retail and commercial customers.

Henry's HELP plan includes:

ANTI LEMON PROTECTION
If, during the warranty period, your product requires repair more than twice for the same problem, it will be exchanged for an equivalent model. Please note that the product must have been repaired at an authorized Service Centre and the unit must comply with the terms of the warranty. Software and consumables are excluded from warranty coverage.

GLOBAL COVERAGE
Henry's Extended Life Plan also offers global coverage. For the nearest Authorized Service Centre check our complete list of Canadian Service Centres on line or the product manufacturer's website. Henry's Service Department can be contacted by phone: 416-868-0873 or 1-877-898-7880 (toll free in Canada and United States), fax: 416-868-6797 or email repairs@henrys.com.

All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henrys Service Department. Henry's Service Department can be contacted by phone: 1-877-898-7880, by fax: 416-868-6797 or email: repairs@henrys.com

In some cases, particularly with repairs done outside of Canada or the United States, it may be necessary to pay a service provider for a repair and submit a claim to Henry's for reimbursement. Claims should be mailed to Henry's Service Department, 119 Church St., Toronto M5C 2G5.

90 Day Over the Counter Replacement
If your HELP warrantied product malfunctions due to a manufacturer defect within 90 days of purchase just bring it to your nearest Henry's location and receive an over the counter replacement. Your existing HELP will be transferred to the replacement unit.

Commonly Asked Questions and Answers

What do I do if my product requires servicing?
Bring it to the nearest Henry's location or take it directly to an Authorized Service Centre. To find the nearest Authorized Service Centre call Henry's Service Department (1-877-898-7880), check our complete list of Canadian Service Centres or consult the product manufacturer's website.

All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henrys Service Department. Henry's Service Department can be contacted by phone: 1-877-898-7880, by fax: 416-868-6797 or email: repairs@henrys.com

What do I do if my product breaks while I'm on vacation?
The same instructions as above apply however in some cases, particularly with repairs done outside of Canada or the United States, it may be necessary to pay for a service provider for a repair and submit a claim to Henry's for reimbursement. Claims should be mailed to Henry's Service Department, 119 Church St., Toronto M5C 2G5.

Do I need any paperwork to have my product repaired under Henry's Extended Help Plan?
A copy of your original invoice is all you need for Plan coverage.

What if my product requires regular maintenance and cleaning?
Refer to owner's manual provided with your product at the time if purchase for recommended procedures.

Authorized HELP Service Centres

All repair work must be done by an Authorized Service Centre. Take your equipment to the nearest Henry's location or consult the list of locations for the most convenient Authorized Service Centre in your area. All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henrys Service Department. Henry's Service Department can be contacted by phone: 416-868-0873 or 1-877-898-7880, by fax: 416-868-6797 or email: repairs@henrys.com.

Service Centre Lists: Service Centres Canada (PDF format)