Henry's Extended Life Plan
More than a Warranty, it's the HELP you need and it's now even better with lower prices and the option of 2 or 3 year coverage.
Henry's HELP plan covers the cost of parts and labour for repairs caused by manufacturing defects. The 2 year HELP option provides coverage for a period of 2 years following the expiry of the manufacturer's warranty on new, demo and open box products and following the 90 Day Henry's Used Warranty on all used goods. The 3 year HELP option provides coverage for a period of 3 years following the expiry of the manufacturer's warranty on new, demo and open box products and following the 90 Day Henry's Used Warranty on all used goods.
In addition, Henry's 2 year and 3 year HELP include the following features:
- Anti-Lemon Protection
- 30 Day "Guaranteed Best Price"
- 90 Day Defective Exchange
- Global Coverage
- Transferable to new owner
- Repair shipping and handling fee on manufacturer warranty repairs waived
- 20% off repairs caused by external damage
If during the warranty period, your product requires repair more than twice for any problem, it will be exchanged for an equivalent model. The product must have been repaired at an authorized Service Centre and the unit must comply with the terms of the warranty. Repairs caused by external damage or 'no fault found' repairs do not count towards a lemon replacement. If in the event that a direct replacement is unavailable or if the cost of repair is, in Henry's opinion, disproportionate with its value, Henry's reserves the right to exchange the product with a comparable model of like, kind and quality. Note that Henry's maximum liability in terms of a replacement is the original purchase price of the product.
30 Day "Guaranteed Best Price"
Double the length of Henry's "Guaranteed Best Price" Policy by purchasing HELP! Henry's normally guarantees your best price for 15 days from date of purchase. HELP customers have the benefit of "Guaranteed Best Price" for 30 days. Should you find a better advertised price from an Authorized Canadian Retailer, or if Henry's advertises the product for a lower price within the stated time frame, Henry's will refund you the value of the difference either by Henry's Gift Card or by your original method of payment. For more information on Henry's "Guaranteed Best Price" please click here.
90 Day Defective Exchange
Extend Henry's 15 day defective exchange to 90 days by purchasing HELP! If your HELP warrantied product malfunctions due to a manufacturer defect within 90 days of purchase just bring it to your nearest Henry's location and receive an over the counter replacement. Your existing HELP will be transferred to the replacement unit. Note: If the product was originally purchased at Henry's Outlet Centre it must returned to that location for exchange.
Henry's Extended Life Plan also offers global coverage. For the nearest Authorized Service Centre check the product manufacturer's website. All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henry's Service Department. See below for contact information. In some cases, particularly if repairs are done outside of Canada or the Unites States, it may be necessary to pay a service provider for a repair and submit a claim to Henry's for reimbursement. Claims should be mailed to:
Henry's Service Department
119 Church Street
Transferable to New Owner
HELP is transferable to a new owner free of charge should you decide to sell a HELP warrantied product. HELP is also transferable to a new product through Henry's Half Back program. For more information on Henry's Half Back program, please click here.
Repair Shipping and Handling Fee Waived on Manufacturer Warranty Repairs
Henry's charges a $15 shipping and handling fee on manufacturer warranty repairs. This fee is waived if HELP was purchased on the product being sent in for repair.
20% Off Repairs Caused by External Damage
HELP covers the cost of parts and labour on repairs caused by manufacturer defects. If your HELP warrantied product needs repair due to external damage (water, sand or impact damage) the cost of the repair will be discounted by 20% if the product is sent in for repair through Henry's.
General Inquiries and Frequently Asked Questions
For general inquiries contact Henry's Service Department at 905-760-5607 or 1-877-898-7880 (toll free in Canada and United States), or via email at firstname.lastname@example.org.
For frequently asked questions about Henry's Extended Life Plan please click here.