"My back-up camera, Canon SX-10, is almost 4 years old and the extended warranty is running out in April. It has been given me some trouble, nothing major, but annoying trouble so Joe decided we should get it back to Henry's before the warranty expired. With the extended warranty, if the camera has to go back for repairs 3 times, they replace it. Now, Joe mentioned this to me on the way to Windsor but I said no way are they going to replace a camera almost 4 years old. They'll come up with some reason not to. I was wrong. He was right....and this time I'm glad he was right. They replaced it with - get this - a Canon SX-50! Wow! I went from a 10 - 50! Nice camera! So, if you are looking for a camera, I recommend Henry's and their extended warranty. Can't wait to get out birding and get some good shots."
"It pays to buy locally. When people ask me where to buy camera equipment, I always suggest buying from a specialized store near you. This way, not only we encourage local businesses but it is much easier if there is ever a problem with the equipment. Especially since digital cameras are quite sensitive ... During my trip to New Zealand, my 12mm decided it no longer wanted to speak to my camera. In addition, the power grip was behaving rather erratically. Yesterday I went back to Henry's on Bank, where I buy all my equipment. In addition, I always take the extended warranty, no matter what anyone says about it. I thought I would have to wait weeks before the return of my equipment. Today, Henry's replaced my lens, my camera body and my power grip in addition to renew all my warranties, test the rest of my equipment. All this without me asking and also without question. No need to tell you it was a wonderful surprise and a great recognition especially as a customer. So a huge thank you to all the staff at Henry's on Bank, especially Ryan and Meg. I do not believe that such a service would have been possible through the internet."
"As a parent you are on a constant guard for the safety and happiness of your children. I bought my daughter Leanne a camera with an extended warranty prior to her leaving for Australia 2 years ago to attend Teachers Training College, while in Ausie her camera broke and she contacted Henry's and was delighted and happy to find that there was no problem for you to not only fix but replace her camera. Leanne is an avid photographer and has thousands of photos or memories as she calls them. Leanne spent this summer back in Canada with us and told me that her camera had broken once again, I thought that the warranty must have run out by now, so I bought her a new camera from Henry's and while I was there I bought myself a new camera as well. On Wednesday prior to her returning overseas she once again went in to Henry's to see if the was a chance that her old and trusty camera could be fixed, and to her utter joy and happiness Henry's once more made my little girl very happy and excited. Leanne called me from your store, I haven't heard the sort of excited voice from her since she was a little girl. Thank you for the wonderful phone call from my daughter Leanne."
"My husband bought me a Nikon for our anniversary a few years ago. The flash stopped working and I brought it in for repair at that time. I checked in a few months later, and unfortunately, it was still not fixed. While on holidays, I received a call that because of the length of time (and our H.E.L.P plan) it was taking to fix our camera, it would be replaced with a Nikon D-5000. I went in to your store as soon as I got back into London.
I did not have time to research the camera that was going to be my replacement. When I got to the store I was greeted by a very friendly and knowledgeable customer service representative, Rachel. I asked her to explain all the details of this new camera to me, which she did with precision and detail. With her explanation I realized that this replacement camera would not meet my needs (as I wanted to use macro lenses) and was not exactly comparable to my current model. She quickly realized offered to talk to her manager to see if there was an alternative that could provided that would be better for my uses. She asked me to leave the new D-5000 with her and she would call me later in the week.
The next day, I had a voicemail from Rachel that they were going to replace the D-5000 with DX-90 that would be more comparable and a better fit for me. I went into Henry's and picked up my new camera, with bought a new H.E.L.P plan without issue.
Rachel has turned me into a happy customer who will never buy a camera anywhere else but Henry's North London Store. Congratulations on hiring such exceptional employees."