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HELP - Henry's Extended Life Plan

HELP when you need it most.

Henry's Extended Life Plan is more than an extended warranty, it's a full service package that delivers protection, coverage, and confidence in your photo gear from day one.

Unlike other extended warranty plans which simply replace your manufacturer's warranty from date of purchase, HELP takes effect the day you buy your gear and extends the manufacturer's warranty by 2 or 3 years. HELP adds years to your manufacturer's warranty and adds extra layers of protection from day one. Why, because the first few years after your purchase are often the times when you need HELP the most. From 30 day price protection and global coverage to the best anti-lemon coverage in Canada, HELP is behind you every step of the way.

3-year Henry's Extended Life Plan when added to a 1 year Manufacturer's warranty

Manufacturer's 1 year warranty with HELP 3-year warranty plan. HELP starts the day of your purchase, giving you 4 full years of added HELP benefits.

Manufacturer's Warranty
1 Year
Henry's Extended Life Plan
1 Year
2 Years
3 Years
4 Years

3-year Henry's Extended Life Plan when added to a 2 year Manufacturer's warranty

Manufacturer's 2 year warranty with HELP 3-year warranty plan. HELP starts the day of your purchase, giving you 5 full years of added HELP benefits.

Manufacturer's Warranty
1 Year
2 Years
Henry's Extended Life Plan
1 Year
2 Years
3 Years
4 Years
5 Years

3-year Henry's Extended Life Plan compared to a 3-year extended warranty plan offered by most retailers

Typically, extended warranty plans start the day of purchase and replace the manufacturer's warranty. HELP adds benefits from the date of purchase, plus adds 3 years of coverage to the manufacturer's warranty.

Manufacturer's Warranty
1 Year
2 Years
Competitor's Warranty
1 Year
2 Years
3 Years
Henry's Extended Life Plan
1 Year
2 Years
3 Years
4 Years
5 Years
  • Anti-Lemon Protection

    If, during the warranty period, your product requires repair more than twice it will be exchanged for a comparable model of like kind and quality. The product must have been repaired at an authorized Service Centre and the unit must comply with the terms of the warranty. Repairs caused by external damage or 'no fault found' repairs do not count towards a lemon replacement. If in the event that a direct replacement is unavailable or if the cost of repair is, in Henry's opinion, disproportionate with its value, Henry's reserves the right to exchange the product with a comparable model of like, kind and quality. Note that Henry's maximum liability in terms of a replacement is the original purchase price of the product.*

  • 30 Day Exchange for Defects

    Extend Henry's 15 day defective exchange to 30 days by purchasing HELP! If your HELP warrantied product malfunctions due to a manufacturer defect within 30 days of purchase just bring it to your nearest Henry's location and receive an over the counter replacement. Your existing HELP will be transferred to the replacement unit. Note: If the product was originally purchased at Henry's Outlet Centre it must be returned to that location for exchange.

  • 30 Day Price Protection

    Double the length of Henry's Price Match Policy by purchasing HELP! Henry's normally guarantees your best price for 15 days from date of purchase. HELP customers have the benefit of Price Match Policy for 30 days. Should you find a better advertised price from an Authorized Canadian Retailer, or if Henry's advertises the product for a lower price within the stated time frame, Henry's will refund you the value of the difference either by Henry's Gift Card or by your original method of payment. For more information on Henry's Price Match Policy please click here.

  • Global Coverage

    We have you covered wherever you are. For the nearest Authorized Service Centre check the product manufacturer's website. All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henry's Service Department. See below for contact information. In some cases, particularly if repairs are done outside of Canada or the Unites States, it may be necessary to pay a service provider for a repair and submit a claim to Henry's for reimbursement. Claims should be mailed to:

    Henry's Service Department
    119 Church Street
    Toronto, ON
    M5C 2G5

  • Available in 2 or 3 Year Plans

    Henry's offers both 2 and 3 year HELP plans to ensure that you get the level of protection you think is best for your new purchase.

  • Waiver of S&H Fees for Repairs

    Henry's charges a $15 shipping and handling fee on manufacturer warranty repairs. This fee is waived if HELP was purchased on the product being sent in for repair.

  • Transferable to New Owners

    HELP is transferable to a new owner free of charge should you decide to sell a HELP warrantied product. HELP is also transferable to a new product through Henry's Half Back program. For more information on Henry's Half Back program, please click here.

  • 20% Off At-Fault Repairs

    If your HELP warrantied product needs repair due to external damage (water, sand or impact damage) the cost of the repair will be discounted by 20% if the product is sent in for repair through Henry's.

General Inquiries and Frequently Asked Questions

For general inquiries contact Henry's Service Department at 905-760-5607 or 1-877-898-7880 (toll free in Canada and United States), or via email at repairs@henrys.com.

For further details on Henry's Extended Life Plan please use the links below:

HELP Terms & Conditions
HELP FAQ
Peller Estates Winery Photo Tour

Henry's Trade-in Trade-up Program
Henry's Extended Life Plan Warranty
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