Henry's Extended Life Plan

The ultimate protection for your new Photo, Video or Digital Equipment - Now with new improved features!!!

Henry's HELP plan includes:

• Anti-Lemon Protection
• 30 Day Price Protection
• 90 Day Defective Exchange
• Global Coverage

ANTI-LEMON PROTECTION/EXCHANGE
If during the warranty period, your product requires repair more than twice for any problem, it will be exchanged for an equivalent model. The product must have been repaired at an authorized Service Centre and the unit must comply with the terms of the warranty. Repairs caused by external damage or 'no fault found' repairs do not count towards a lemon replacement. If in the event that a direct replacement is unavailable or if the cost of repair is, in Henry’s opinion, disproportionate with its value, Henry’s reserves the right to exchange the product with a comparable model of like, kind and quality. Note that Henry’s maximum liability in terms of a replacement is the original purchase price of the product.

30 DAY PRICE PROTECTION
If your HELP warrantied product goes on sale at Henry's OR any other Canadian retailer and is in stock we will gladly price match the product within 30 days of your purchase. The advertised item must be the same brand and model as the originally purchased product, must be new, factory sealed and subject to manufacturer warranty applicable in Canada. Henry's does not price match a competitor's advertised price for 'time limited' or 'minimum quantity' specials, including Boxing Week prices, nor does it apply to advertising errors,special package prices, restricted offers, manufacturers' rebates, bonus offers, online auctions or photofinishing.

90 DAY DEFECTIVE EXCHANGE
If your HELP warrantied product malfunctions due to a manufacturer defect within 90 days of purchase just bring it to your nearest Henry's location and receive an over the counter replacement. Your existing HELP will be transferred to the replacement unit.

GLOBAL COVERAGE
Henry's Extended Life Plan also offers global coverage. For the nearest Authorized Service Centre check the product manufacturer's website or contact Henry's Service Department by phone: 905-760-5607 or 1-877-898-7880 (toll free in Canada and United States), fax: 905-760-5528 or email: repairs@henrys.com.

All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henrys Service Department. See above the contact information.

In some cases, particularly with repairs done outside of Canada or the United States, it may be necessary to pay a service provider for a repair and submit a claim to Henry's for reimbursement. Claims should be mailed to Henry's Service Department, 119 Church St., Toronto M5C 2G5.

For frequently asked questions please click here.