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Henry's Extended Life Plan - Frequently Asked Questions

Questions

What do I do if my product requires service?
What do I do if my equipment breaks down while I'm outside of Canada?
Do I need any paperwork to have my product repaired under Henry's Extended Help Plan?
What if my product requires regular maintenance and cleaning?
What happens if my product is dropped, exposed to sand or water, or subject to any damage that voids a manufacturers' warranty?
How can I contact Henry's Service Department?

Answers

What do I do if my product requires service?

Bring it to the nearest Henry's location or take it directly to an Authorized Service Centre. To find the nearest Authorized Service Centre consult the product manufacturer's website. All repairs taken directly to an Authorized Service Centre must be pre-authorized by Henry's Service Department.

What do I do if my equipment breaks down while I'm outside of Canada?

Bring your equipment to the nearest Authorized Service Centre. To find the nearest Authorized Service Centre consult the product manufacturer's website. In some cases, particularly if you are outside of Canada or the United States, it may be necessary to pay a service provider for a repair and then submit a claim to Henry's for reimbursement. Claims can be mailed to: Henry's 119 Church Street, Toronto, Ontario M5C 2G5. Attention: Service Department.

Do I need any paperwork to have my product repaired under Henry's Extended Help Plan?

A copy of your original bill of sale is all you need for coverage.

What if my product requires regular maintenance and cleaning?

Henry's Extended Life Plan does not cover regular maintenance and cleaning. Refer to owner's manual for recommended procedures.

What happens if my product is dropped, exposed to sand or water, or subject to any damage that voids a manufacturers' warranty?

Henry's Extended Life Plan will not cover the cost of repairing your product under these circumstances, but if your unit is sent in for a repair through Henry's you will receive a 20% discount off the cost of the repair.

How can I contact Henry's Service Department?

You can contact Henry's Service Department by phone: 905-760-5607 or 1-877-898-7880, by fax: 905-760-8230 or email: repairs@henrys.com.

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